Frequently Asked Questions

PRODUCTION TIME
WIG MAINTENANCE
SHIPPING
PAYMENTS
ABOUT OUR WIGS
PRODUCTION TIME
How long will my order take to make?
Standard production time is 15 -  20 working days.
How long will my order take to make?
Standard production time is 15 -  20 working days.
How do I dry my wig?
Opt for natural air drying whenever possible, and if sunlight is available, even better – simply let your hair hang gracefully on a mannequin head. In cases where a blow dryer is necessary, select the lowest setting, although we advise against relying on this method for long-term maintenance.
How do I wash my wig?
  1. Begin by filling a bowl with lukewarm water. Dot not use hot water.
  2. Add a generous amount of high-quality, moisturising shampoo.
  3. Gently immerse your braided wig and softly massage it with your fingertips.
  4. Thoroughly rinse with cold water, lifting the wig out vertically and dipping it in 2-5 times, or rinse while holding the wig upright for a revitalizing cleanse.
What should I do when I receive my wig?
When you take it out of its silk bag, delicately smooth out your braided wig with your fingers. The packaging may have caused some folds, but this careful action will help it return to its original, pristine,  state. Always ensure your braided wig rests on a mannequin's head or hangs upright to preserve its shape and prevent any unwanted creases.
How can I maintain my wig?
Avoid tying it up excessively to prevent frayed ends. If you're unsure about how to plait, do not try to plaiting the ends. Unless you are a braided wig pro- avoid sleeping with your braided wig on, as this can lead to messy strands.
Who do you ship with?
We use DHL shipping to deliver, which will come with a tracking number and delivery preferences. We only accept signed for delivery for your security. 
How do I dry my wig?
We truly appreciate your anticipation in receiving your order, which aligns perfectly with our eagerness to have it reach you promptly and experience a luxury braided wig. While the courier tracking may indicate a 'delivered' status, there are occasional discrepancies in tracking accuracy. Although it's a rare occurrence, there may be instances where a package is genuinely 'lost.' We kindly request your patience for a few days to allow for any unforeseen delays and to give your package a chance to arrive.
My package says delivered, but I didn't receive my parcel, and I paid for shipping insurance?
  1. Begin by filling a bowl with lukewarm water. Dot not use hot water.
  2. Add a generous amount of high-quality, moisturising shampoo.
  3. Gently immerse your braided wig and softly massage it with your fingertips.
  4. Thoroughly rinse with cold water, lifting the wig out vertically and dipping it in 2-5 times, or rinse while holding the wig upright for a revitalizing cleanse.
What does shipping Insurance cover?
For added peace of mind, we recommend considering the purchase of shipping insurance to safeguard both your package and your investment against unexpected circumstances. When you opt for shipping insurance, your package becomes protected through DHL insurance.
Please be aware that our insurance coverage is specifically tailored to protect your package throughout the dispatch, transit, and delivery phases. It's important to note that this coverage does not extend to instances of theft by porch pirates or any issues that may arise after the package has been delivered to your shipping address.
In the unlikely event that your package goes missing or is stolen during transit, we will promptly initiate a claims process with the shipping company. This process typically involves a waiting period of 3-5 business days for their response. Upon confirmation of an undelivered, lost, or missing package by the shipping company, they will reimburse us for the total amount. Subsequently, we will either dispatch a new wig to you or issue a full refund.
Please keep in mind that the resolution of such claims may require some time, as both the shipping company and the insurance provider are likely to conduct thorough investigations. For a comprehensive overview of our insurance claim process, we encourage you to consult our Shipping Policy.
What countries do we ship to?
We ship worldwide with DHL.
Do we offer an instalment payment plan?
We currently do not accept instalment payment plans however we are looking into onboarding this soon.
How do I contact customer service?
You can reach our customer service team by emailing us at support@josephinestore.co.uk We aim to respond to all inquiries within 24 hours.
What is the standard capsize?
Our standard cap size falls under the category of 'Medium Cap,' typically measuring between 22 to 22.5 inches – a familiar home tape measurement for most. We highly advise our valued customers to take a moment with a measuring tape, ensuring they accurately gauge the circumference of their head before selecting from our exquisite wig collection. This step guarantees the perfect cap size for an impeccable fit. For additional guidance, please explore our comprehensive cap size chart. Each of our full lace wigs includes four discreet combs, an adjustable strap, and a secure rubber band to elevate your experience.
How heavy are the wigs?
Braided wigs inherently carry a slight weight difference compared to their non-braided counterparts, owing to the unique craftsmanship involved in their creation. The overall weight of a wig is influenced by factors such as style, length, lace material, and cap size. Standard full lace wigs typically range from approximately 200 grams to 1 pound. For frontal and closure braid wigs, a breathable colored mesh cap is integrated halfway through the wig. To seamlessly conceal this feature, the braid density is enhanced, resulting in a subtle increase in weight.
How long will my wig last?
As with all things in life, when cared for attentively, it can gracefully endure for 4-5 years. However, without proper maintenance, its lifespan may be closer to 2-3 years.
Can I shower with the wig?
Absolutely, you can. Priorities wearing a shower cap and feel confident in your ability of maintaining a braided wig for a flawless experience.
Can I sleep with the wig?
Of course, you can. To keep it in place, adorn your hairline with a  headband and cover your  head with a silk bonnet. However we only recommend sleeping with your wig if you are comfortable with maintenance.
Can I wear Josephine wigs glueless?
Absolutely, you can. Our exquisite collection of full wigs epitomizes effortless beauty. Each one is designed to be glueless, featuring an elastic band, an adjustable strap-on, and four discreet combs to ensure a flawless, secure fit.
What is the difference between a HD Lace and a light/medium/dark brown swiss lace?
HD Lace for braided wigs boasts a subtle thickness compared to its weave counterpart. Renowned for its nearly imperceptible appearance to the naked eye, it's the ideal choice for women of all shades. It's important to note that the lace colour is designed to match your scalp, not your skin tone. In contrast, light/medium/dark brown lace features a brown hue and offers a more selective match to various skin tones. With HD lace, your secret of wearing a braided wig will remain hidden from most observers.
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